Frequently Asked Questions
Do you have a question about our rocking chairs, your order, or our service? Find all the answers here. Our team is also available Monday to Friday from 9 am to 5 pm at the email address: support@atelierpaola.com.
General Information
Overview
Who is Atelier Paola?
Atelier Paola is a French online store specializing in the sale of carefully selected shower columns. Our team is available Monday to Friday from 9 am to 5 pm to answer all your questions at support@atelierpaola.com.
Is payment secure?
Yes, absolutely. All transactions on Atelier Paola are protected by SSL encryption. Your bank details are never stored on our servers. We accept: Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna.
All about our shower columns
Our Products
Which materials should be prioritized for a durable shower column?
Solid brass is the most durable material for a shower column: it resists corrosion and limescale. It is designed to offer excellent daily durability.
Stainless steel (304 stainless steel) is an excellent alternative for its modern look and resistance to humidity.
Conversely, avoid zamak or chrome-plated plastic columns: they are inexpensive but deteriorate quickly (2 to 5 years).
All columns offered by Atelier Paola are made of brass or stainless steel, guaranteeing professional quality.
Why choose a thermostatic mixer for your shower column?
The thermostatic mixer tap offers three major advantages compared to a conventional mechanical mixer tap.
Firstly, safety: it maintains a constant water temperature and automatically locks at 38°C, limiting sudden temperature variations for greater comfort of use.
Secondly, comfort: no need to adjust the temperature for each shower, it is memorized and instantaneous.
Finally, water and energy savings: by avoiding repeated adjustments, a thermostatic tap contributes to more economical water use.
Ideal for families with children, the elderly, and anyone looking for high-end everyday comfort.
What rain shower head width should I choose based on the size of the shower?
The width of the rain shower head should be proportionate to your shower space. For a standard shower (80x80 cm), a shower head of 20 to 25 cm is ideal.
For a walk-in shower or a 90x120 cm space, opt for a minimum of 30 cm to fully enjoy the rain effect.
The 40 cm, on the other hand, transforms your shower into a true spa experience: enveloping sensation, generous flow, and total immersion, ideal for large showers and lovers of home wellness. For this size, you should have a water pressure of at least 2 bars to fully exploit its potential.
How to install a shower column without calling a plumber?
Installing a shower column yourself is entirely possible with a few basic tools: an adjustable wrench, a level, a tape measure, a drill, and Teflon tape.
Start by turning off the water supply, removing the old equipment, then fixing the wall connectors at the correct height (110 cm for the mixer, 200-210 cm for the showerhead). Screw in the column, check the level, tighten the connections with Teflon tape to prevent leaks, then test the water supply.
The operation typically takes 45 minutes to 1.5 hours. All columns come with detailed instructions and the necessary fixings for installation without a plumber.
How to choose a faucet suitable for your sink or basin?
The choice of faucet depends primarily on the type of basin and its height. For a countertop basin, opt for a high-spout mixer tap of 25 to 35 cm for comfortable use. For a classic recessed basin, a standard mixer tap of 15 to 20 cm is sufficient.
Next, check the number of holes in your countertop (single-hole or 3-hole) and the distance between the water inlets. Finally, choose the right finish to match the rest of your bathroom.
What are the best materials for a durable faucet?
A durable faucet is made of solid chrome-plated or PVD-treated brass, the standard in the professional industry.
Brass resists corrosion, withstands temperature variations, and maintains its appearance for years. Inside, demand a ceramic cartridge: more resistant than traditional cartridges, it ensures smooth and reliable operation every day.
Avoid zamac faucets (low-grade zinc alloy), recognizable by their light weight and attractive price: they corrode and break quickly.
All our faucets are made of solid brass with high-durability ceramic cartridges.
All about delivery
Order & delivery
Do you deliver outside France?
Currently, Atelier Paola delivers exclusively in France.
How do I track my order?
After your order has been validated, you will receive a confirmation email. As soon as your package is shipped, a second email containing your tracking number will be sent to you. If you have not received this email within 2 business days of placing your order, please check your spam folder or contact us at support@atelierpaola.com.
Can I cancel my order?
Cancellations are possible only before your order is shipped. Contact us as soon as possible at support@atelierpaola.com, providing your order number. Once your order has been shipped, it can no longer be modified or cancelled. However, you may exercise your right of withdrawal in accordance with our return and refund policy.
All about returns
Returns & refunds
How do I make a return?
You have 14 days after receiving your order to exercise your right of withdrawal. Send us an email at support@atelierpaola.com stating your order number. After validation of your request, we will inform you of the return procedure. The product must be returned in its original condition, complete (packaging, accessories and any instructions) and suitable for resale.
Are returns free?
No. Return shipping costs are the responsibility of the customer. After your request has been validated, we will send you the return instructions by email.
How long will it take to get my refund?
Once your return has been received and inspected, the refund will be processed to your original payment method. Depending on your bank, processing can take up to 14 days.
Still haven't found your answer?
Our team is available Monday to Friday from 9 AM to 5 PM. Email us at support@atelierpaola.com — we will respond within 24 to 48 hours.